If you’re running a Shopify store, you’ve probably seen this happen more times than you can count. Someone adds something to their cart, heads to checkout, and then… nothing. No purchase. No email. Just gone. It’s frustrating, especially when you know the product was a good fit. Unfortunately, abandoned carts are a common issue for…
Providing your customers with an impeccable experience is crucial in order to 1) receive positive reviews and 2) make sure they come back for more of your product. So how you do that? Reach out to them, of course! Contacting a customer is an easy way to ensure a positive interaction with your brand. Plus,…
Did you know that you can attach an internal note to any order on Shopify? This easy to use built-in feature helps you track customer contact beyond typically required ( for instance if the order is “flagged” for risk), special requests, or just anything that your fulfillment team needs to remember. This integrated feature allows…
If you are in the fortunate position of having a high volume store- congratulations! This means you are getting a ton of orders. To stay organized, we recommend batch fulfilling your multitude of orders. This will help streamline your business, and ensure you are providing each of your customers with fast, quality service. Here’s how….
What is an archived order? An archived order is an order that has been completed/fulfilled, and then “closed” by you( the store owner), or an admin. Generally speaking, it is a best practice to archive your orders once complete as it then gives you an accurate number of the amount of orders left to fulfill!…